Shipping policy

 

Shipping Policy

Effective Date: 27/06/2025

At Pleasant Land Distillery Ltd, we are committed to delivering your order efficiently, securely, and on time. This policy outlines shipping timeframes, costs, and key information relating to your delivery.

1. Delivery Areas

We currently ship to addresses within the United Kingdom, including:

  • Mainland UK

  • Non-Mainland UK, including Northern Ireland, Scottish Highlands & Islands, Isle of Man, and Channel Islands

We do not currently ship internationally.

2. Delivery Timeframes

All delivery timeframes are estimated from the date of dispatch, not the date of order.

Location Estimated Delivery Time
Mainland UK 3 – 5 working days
Non-Mainland UK 4 – 8 working days

Please note that delivery times are estimates and may vary depending on courier availability, seasonal demand, weather, or other unforeseen circumstances.

3. Shipping Costs

Shipping charges are calculated at checkout and are based on your delivery location and order size. Any promotional free shipping offers will be clearly stated at the time of purchase.

4. Order Processing

Orders are typically processed within 1–2 business days. You will receive an email confirmation with tracking information once your order has been dispatched.

We do not process or dispatch orders on weekends or UK public holidays.

5. Delayed or Missing Deliveries

While we strive for timely delivery, occasional delays may occur. If you have not received your order within the estimated delivery timeframe:

  1. Check your tracking number (sent via email).

  2. Contact the courier directly with your tracking details.

  3. If the issue remains unresolved, please contact us directly.

6. Contact Us

If you have any questions or concerns regarding your delivery, please get in touch:

📧 hello@pleasantlanddistillery.com

📍 Pleasant Land Distillery Ltd
Bank Farm, Aldington, Kent, TN25 7DF, United Kingdom