RETURNS & REFUNDS
If 30 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange. Your item must be in the original packaging, unopened and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, please mail your product to:
Pleasant Land Distillery Ltd, Bank Farm, Aldington, TN257DF, Kent.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.